Business systems designed around the way your business works.
Every growing business reaches a point where spreadsheets, disconnected software, and manual admin begin slowing the team down. We work with founders to understand how their business operates, then configure and connect the right technology to support the way their team works every day.
1–20
employees, founder-led
Trusted by founder-led businesses
Your website, CRM, reporting, onboarding, marketing, and internal workflows shouldn’t feel like separate projects. They should work together.
Every recommendation starts with understanding your business, not selecting software. We work alongside founders to understand how the business operates, then configure and connect the right technology to support the way the team works every day.
The structure behind your business.
A Business Operating System connects people, processes, technology, and data into one practical way of working. We map how your business operates, identify friction, design better workflows, and configure the right platforms to support your growth.
Explore Business Operating SystemsOperational Mapping
We map how work actually moves through your business — decisions, handoffs, bottlenecks.
Workflow Design
Repeatable, documented processes that reduce manual effort and reliance on any single person.
System Integration
We connect your platforms so information flows without manual entry or lost threads.
Reporting & Dashboards
Visibility that supports decisions — not noise, not vanity metrics.
Knowledge & SOPs
Internal documentation teams actually use. Processes that survive when people leave.
Continuous Improvement
The operating system keeps improving as your business grows and changes.
Founder-led businesses that have grown successfully — and now feel operational friction.
Each engagement is tailored to the industry, the team, and the goals of the business.
Financial Service Providers
Compliance, client journeys, commission flows and the operational reality of a regulated environment.
Mining Suppliers
Supplier coordination, procurement workflows and reporting across distributed teams.
Medical Practices
Patient journeys, scheduling systems and the operational backbone of a busy practice.
Professional Service Businesses
Client onboarding, matter management and the systems that let a small firm operate like a larger one.
A measured path from understanding to optimisation.
No assumptions, no templates. Each phase is grounded in how your business actually functions.
01
Map
Understand the business. Interview leadership. Understand customers. Identify operational friction.
What we design and configure.
We configure existing platforms. We connect them together. We recommend the best technology for every client.
Business Operating Systems
The connective layer between strategy, people and tools.
Financial Service Providers
An operational partner who understands compliance, commission and client journeys.
Marketing Leadership Programme
An outsourced Marketing Manager engagement that builds internal marketing capability.
Learning Platforms
Knowledge bases and learning systems your team actually uses.
eCommerce
Commerce systems connected to your operations, not separate from them.
Internal Workflows
Documented, repeatable processes that reduce manual effort.
Platforms we recommend and configure.
These are tools we work with — not software we own. Every recommendation is based on what fits your business. We remain software agnostic, selecting tools based on your needs rather than forcing a preferred platform.
Jade-Lee Herman
Operations & Business Systems Strategist
I’m Jade-Lee Herman. I partner with founders to simplify operations, improve visibility, and build practical systems that support sustainable growth.
My background spans Financial Services, enterprise development, project management, and technology implementation. I focus on simplifying complexity, creating clarity, and building practical systems through conversations and curiosity.
Every great system starts with understanding
Book a free 30-minute Strategy Session.
Let’s explore how your business can operate with greater confidence, clarity, and control.